Front Desk Agent Pittsburgh, PA

Front Desk Agent

Full Time • Pittsburgh, PA

International hotel brand seeks Front Desk Agent in the heart of what Money Magazine and Lonely Planet have recently dubbed "America's Coolest Neighborhood".

Lawrenceville is at the heart of Pittsburgh's renaissance and is known as haven and destination for artists, local shops, and the some of the most innovative restaurants on Pittsburgh's flourishing culinary scene.

The boutique hotel will house a new restaurant in timeless venue with a simple straightforward contemporary menu with an upscale wine program, a barista and wine retail shop, and a second restaurant/bar located on the rooftop featuring vibrant bar program with plates to share and focused on clean, simple, local ingredients.

The hotel brand caters to business and leisure travelers in cosmopolitan cities including Madrid and Barcelona in Spain; Paris, France; Lisbon, Portugal; Frankfurt and Berlin, Germany; Buenos Aires, Argentina; Sao Paulo, Brazil; Brisbane, Australia and New York City, U.S.   

JOB SUMMARY

To assist guests efficiently, courteously and professionally in all Front Desk related functions also to maintain the company’s high level of guest service, quality and overall satisfaction. 

RESPONSIBILITIES AND DUTIES

  • Provide the highest quality of service to guests at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the company.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of the brand Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests quickly and efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability and make recommendations.
  • Handle safe deposits by guests per established procedures.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.




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