Guest Service Representative Triadelphia, WV

Guest Service Representative

Full Time • Triadelphia, WV


To assist guests efficiently, courteously and professionally in all Front Desk related functions also to maintain the company’s high level of guest service, quality and overall satisfaction.


  • Provide the highest quality of service to guests at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the company.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of the brand Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests quickly and efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability and make recommendations.
  • Handle safe deposits by guests per established procedures.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.

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